Policies
Terms, cancellation & privacy
Booking terms
A booking request is not a reservation until it is confirmed. Our team checks availability with the property, and you receive a notification when the property accepts. Payment is due after acceptance; your booking is confirmed once payment is recorded.
Cancellation policy
You can cancel any unconfirmed request at no cost. Confirmed bookings can be cancelled free of charge up to 24 hours before check-in, unless the property's own policy shown on its page says otherwise. Later cancellations must go through customer support. Approved refunds are returned using the original payment method.
For partners
Listing is free. A platform commission is charged only on completed stays, at the rate shown in your partner dashboard. Properties must hold a valid licence or business registration and keep their prices and availability up to date.
Privacy policy
We collect your name, phone, city and email to manage bookings. Properties only see the guest details needed for your reservation. We never sell your data. You can update your profile at any time and request deletion by contacting support.